BAV (Bank Account Verification) UI User guide 

This project was centred around me maintaining Product management responsibilities for one of the identity-based backing services at Experian known as Bank Account Verification which was connected to a product called CrossCore. CrossCore is an open API/UI plug-and-play product that integrates all data and Identity/fraud services into a unified platform. As newly launched product within Experian, I had to create the user guide containing step-by-step instructions for clients on navigate around the CrossCore UI and have a contract for the BAV services. 

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The Bank Account Verification Consumer/Commercial services comprises of 3 CrossCore backing services:

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1. Bank Account Validate -  checks the format of account details so that the details are for an open bank/ or branch

2. CRP Get Data - obtains the data from the Experian Bureau using provided sort code and account number

3. BAV Consumer/Commercial service - evaluating rules that have been pre-configured on the platform and provide personal details and address scores

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The UI user guide enables not only the clients ​instructions navigating around BAV Consumer/Commercial service on the CrossCore but also provided support for the following internal stakeholders at Experian when the product was launched to market:

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• Account Managers

• Sales Specialists

• Client-Training Department